Refund policy

1. Return Window & Eligibility Criteria

  • Time Frame: You have exactly 14 calendar days from the date of physical delivery to request a return or exchange.
  • Item Condition: To qualify for a return, the product must be unused, unwashed, and in the exact same condition that you received it.
  • Packaging: The item must be in its original packaging with all protective flyers, boxes, and product tags intact.
  • Proof of Purchase: A valid order receipt, order ID, or billing screenshot is mandatory to initiate the process.

2. Acceptable Circumstances for Returns

We accept returns and exchanges for both defective and non-defective items, including:

  • Damaged/Defective Goods: If the item arrived broken or faulty from our warehouse.
  • Incorrect Order: If you received the wrong size, color, or variant.
  • Buyer’s Remorse (Change of Mind): If you are not satisfied with the product's look or feel.

3. Non-Returnable Items (Exceptions)

Certain items cannot be returned due to hygiene and clearance reasons:

  • Items purchased during final clearance, flash sales, or marked as "Final Sale".
  • Products showing clear signs of alteration, physical usage, or damage caused post-delivery.

4. Step-by-Step Return Process

We use a structured verification method to prevent fraudulent claims and ensure quick processing:

  1. Initiate Request: Contact our support team via WhatsApp at 0313 2173001 or email us at support@1linkcart.com. 
  2. Provide Evidence: Share your Order ID along with clear unboxing images or a short video showing the item's condition.
  3. Shipment Back to Warehouse: Once our support team approves your claim, you will be requested to send the item back to our central hub located in Karachi, Pakistan.
  • Note: Return shipping costs are paid by the customer unless the return is due to a mistake on our end (e.g., damaged or wrong item delivered). Enjoy hassle-free returns with zero restocking fees.

5. Compensation Options (Refund vs. Exchange)

Once your return parcel is safely received and inspected at our facility, you can choose one of the following methods:

  • Option A: Hassle-Free Exchange (Recommended): You can exchange the product for a different size, variant, or any other item of equal value with no additional processing fees.
  • Option B: Full Refund: We will initiate a direct cash transfer to your Bank Account, EasyPaisa, or JazzCash wallet. The refund will be processed within 3 to 5 business days of product inspection.

6. Order Cancellations

You can cancel your order free of charge at any time before it is verified and dispatched from our facility. Once an order has been verified over the phone/WhatsApp and shipped via our courier network, it cannot be canceled mid-transit.

Orders can be cancelled anytime before they are shipped. Once shipped, our 14-day return policy will apply.

Contact Us

For any inquiries or assistance regarding your returns, please reach out to our legal business representation:

  • Brand Name: 1linkcart
  • Support Email: support@1linkcart.com
  • Address: H no. B-126, 2nd Floor, Block-06, Gulshan e Iqbal, NIPA Flyover, Karachi 75300, Pakistan